Student Information

USI Information

What is a USI?

If you're studying nationally recognised training in Australia from 1 January 2015, you will be required to have a Unique Student Identifier (USI). Your USI links to an online account that contains all your training records and results (transcript) that you have completed from 1 January 2015 onwards. 

When applying for a job or enrolling in further study, you will often need to provide your training records and results (transcript). One of the main benefits of the USI is the ability to provide students with easy access to their training records and results (transcript) throughout their life.

You can access your USI account online from your computer, tablet or smart phone anytime. For further information regarding your USI or how to create a USI go to:

UQ-GVEC Code of Practice

UQ-GVEC has developed a Code of Practice to address and establish our commitment to the maintenance of high standards in the provision of vocational education and training.

This Code of Practice pervades all policies and procedures and it is a requirement of employment that all staff and students abide by it. Download a copy of the

UQ-GVEC Code of Practice V12 2017

Complaints Policy

In the event of a student wishing to lodge a complaint, a formal or informal approach will initially need to be made by the Student (or a nominated representative chosen by the student) to the student’s trainer/assessor. This complaint will be forwarded to the Training Manager and/or Centre Director and recorded in writing via hard copy letter or via email to UQ-GVEC via post or via email

If, however, the complaint involves the student’s trainer/assessor, a formal or informal approach will need to be made by the student (or a nominated representative) to the Training Manager and/or Centre Director.

All attempts will be made by UQ GVEC to resolve the complaint internally with all parties involved.

If, however, the grievance/complaint cannot be resolved internally, an appropriate legal or independent impartial body will be approached immediately to act as an objective and impartial arbitrator. The student will be consulted as to the selection of the appropriate legal/impartial body.

UQ-GVEC will allow the student to be represented by a third party in any subsequent discussion. In such instances, The University of Queensland’s HR division will be approached to assist and its policies and procedures will be enacted.

Students will be given a written statement of the complaint outcome including reasons for the decision and informed that they have the opportunity to lodge a complaint via the National Training Complaints Hotline 13 38 73 or email at

Appeals Policy

(including appeals of assessment decisions)

An appeals and reassessment process is an integral part of all training and assessment pathways leading to a nationally recognised Qualification or Statement of Attainment under the Qualification.

A fair and impartial appeals process is available to students of UQ-GVEC.

If a student wishes to appeal his/her assessment result, he/she may first discuss the issue with the trainer/assessor. If the student would like to proceed further with the request after discussions with the trainer/assessor a formal request is made in writing outlining the reason(s) for the appeal. This is forwarded to the Training Manager and/or Centre Director who will take responsibility for implementing a formal process and who will record the appeal in writing.

UQ-GVEC s time period for the acceptance of appeals is 28 days after the student has been issued with the results of their assessment. Feedback in writing will be provided within four weeks after the appeal has been lodged.

Every effort is made to settle the appeal to both the student’s and UQ-GVECs satisfaction. Each appeal will be heard by an independent person or panel.

Each applicant has an opportunity to formally present his or her case and is given a written statement of the appeal outcomes, including reasons for the decision.

Should the outcome not be acceptable to the student, they will be informed, in writing, of the opportunity to lodge a complaint via the National Training Complaints Hotline 13 38 73 or email at


UQ-GVEC Expression of Interest Form